Work with us!

We're looking for team players who want to build a fulfilling career in tech and have fun while doing it.

Account Manager

As an Account Manager, you will have the opportunity to work closely with our clients, our international partners, and our development team.

What You'll Do

Level-1 (Merchant Support)

  • Maintain daily conversations with clients.
  • Solve operational and basic technical issues for clients.
  • Check providers’ performance in a daily basis and work with them to offer clients a good and stable service
  • Building knowledge of our system, providers and clients.
  • Assist in creating / updating online documents.

Level-2 (Account Manager)

  • Take ownership of client accounts.
  • Response to various requests from the clients and provide a better, quicker client support.
  • Use data analysis skills to monitor account status and take necessary reaction.
  • Introduce our new products to clients and work with different teams to make the deal.
  • According to clients status and requirements, make a plan to proactively build a stronger relationship and generate more income.
  • Work closely with the development team and translate the needs of the clients into product and services design.

Level-3 (Senior Account Manager)

  • Set the promotion plans for all clients.
  • Assist other Account Managers to find out the reason of performance issues.
  • Make the development roadmap with the technical team based on clients requirement and business priority.
  • Translate company policy into practical plans.

What You'll Bring

Your keen attention to detail and will bring excellent client management skills!
Ideally, you have a business background and have an interest in client relationship management and data analysis. This position isn’t technical in nature, but you should have an interest in Tech/ECommerce/Startups.

Skills:

  • Client relations and communication.
  • Critical and logical thinking, troubleshooting, and problem-solving.
  • Time management and prioritization - our developer team are across 2 time zones.
  • Stress management.
  • Data analysis.
  • Language requirement: Chinese (Native) + English (Working proficiency).

Bonus Points

Fintech Experiences.

What We Offer for You

  • Year-end bonus.
  • Holiday bonus for the three important Chinese holidays.
  • Birthday gift / Birthday leave.
  • Menstrual leave.
  • Complete training (professional skills and language skills).
  • Complete training (professional skills and language skills).
  • Global work experience in an agile environment - we have employees in Asia, Europe, and North America.
  • Challenging and fulfilling work at an innovative, global company that uses cutting-edge tech.
  • Competitive salary packages.
  • Plenty of room to be creative and grow as an individual.